Customer satisfaction is incredibly important to us so we want to be as transparent as possible about our shipping process.
How do you ship packages?
All products will be shipped via ePacket.
How much is shipping?
We are proud to offer free tracked international shipping.
How long will it take to receive my item?
Items will be delivered within 12-20 days. Please note that processing times can take up to 7 days during extremely busy periods. However, we endeavour to reduce processing times to a maximum of 3 days at all times.
Do you provide tracking information?
Yes, tracking is available through ePacket. We will send you an email containing the tracking information once your order ships. If you have not received the tracking information after 7 working days, please contact us at firstname.lastname@example.org
Will my items be sent in one package?
Due to logistical reasons, items may be sent in separate packages.
If you have any further questions, please do not hesitate to contact us at email@example.com.